FAQs
A batch number is mentioned on every roll label that indicates the batch of wallpapers. Wallpapers are printed in batches and it is not easy to keep track of batches sent on individual orders.
In case, rolls with different batch numbers are used, it may result in differences in pattern and color after completion of the project. Therefore, it is advisable to ensure the same batch number while purchasing.
We do not keep records of batch numbers and you have to check thoroughly and keep it safe while order placing.
Please use the same batch pattern and wastage to minimize faulty purchases. Kindly contact our team in case of any queries.
To place an order from a specific batch, you need to contact us at Call us at +91 99715 75710 and Email us: digital@stenna.in.
Our team will confirm the availability of stock and process your order.
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at digital@stenna.in. Please note that returns will need to be sent to the following address: Opp Ghitorni Metro Pillar No 138 MCD Girls School Lane, in front of Sai Ram Papers, near Maruti Chowk, Ghitorni, New Delhi, Delhi 110030
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at digital@stenna.in.
Once you place your order, an email will be sent to you with all the details along with a tracking number. You can track your order using the tracking number.
Cancellation of an order can only be done before dispatch. After dispatch, the Return process mentioned above will be followed.
You can use the following methods to make payment:
Debit Card, CREDIT CARD, UPI, Wallet, and cash on delivery too.
All the transactions are well encrypted and made with secure internet connections, we do not save your card details.
You can always contact us for any payment-related questions at digital@stenna.in.
The design repeat is the distance, typically ranging between 0”-27”, of the vertical recurrence of the wallpaper pattern. Patterns with no repeats (like textures) will have little waste, but larger designs (with repeats above 21″) may require more wallpaper because there is more waste when you match the pattern from strip to strip.
The design match determines where the design matches at the seams. The design match is indicated on the product page. Some of the types of design matches are free match, straight match, and drop match.
Wallpapers can be cleaned with dry methods with care. You can use the vacuuming technique and dusting clothes to clean wallpapers.
If your wallpaper is washable, you can use a soft dish wash as a solution of water and wipe the wallpaper with help of a soft cloth. Rinse off the water after cleaning and dry the wallpaper immediately.
Always test the cleaning method on your wallpaper before applying it.
It is common for adhesive wallpapers to have bubbles. If you want to take care of that, you must start painting at least 36 hours before hanging the last stripe of paper. In case, bubbles arrive, wait for 12 hours before painting the next paper.
- 1. Turn off the electricity and remove wall plates with a screwdriver to ensure security.
- 2. Remove the old wallpaper, if necessary.
- 3. Clean the wall properly.
- 4. Smooth the cracks if any
- 5. Apply primer on walls.
- 6. Draw measures on the wall as per your wallpaper.
- 7. Cut the wallpaper. 4 inches longer than the wall.
- 8. Line up the paper with lines.
- 9. Flatten the wallpaper using a wallpaper brush and a seam roller.
- 10. Clean up the seams